FAQ

What exactly do I receive? Three documents: a ten-tab Microsoft Excel workbook, a Strategic User Manual in PDF format, and a Data Entry Instructions guide in PDF format. 

Do I need to have assets in multiple countries? No. The system works for any family with a meaningful asset base, whether that's a single property and a pension in one country, or a portfolio spread across five currencies and three continents. The multi-currency and multi-jurisdiction features are there if you need them and invisible if you don't.

How is it delivered? By email, within 4 working days of purchase. Each copy is prepared individually. Your family name appears throughout all three documents, so it takes a little time rather than arriving as an instant download. You'll receive a confirmation email immediately after purchase.

Do I need Microsoft Excel? The workbook is built in Excel and works best there. It's also fully compatible with Google Sheets. Upload the .xlsx file to Google Drive and open it with Sheets. It's been tested in both.

What currencies does it support? The 16 most widely used international currencies are built in: GBP, USD, EUR, AED, SAR, JOD, MXN, COP, CNY, JPY, INR, AUD, CAD, CHF, SGD and HKD. You choose which currency your portfolio displays in. Exchange rates are entered manually and the instructions explain how and how often to update them. If you need a currency not on the list, contact us at hello@familywealthsafeguard.com before purchasing and we'll confirm whether we can accommodate it.

I'm not based in the UK. Will it work for me? Yes. It was designed for exactly this. The system works for any family in any country. The UK and US tax calculators are included as worked examples. Every rate is an input you control, so they adapt to any jurisdiction. The manual clearly flags where UK-specific rules apply.

What is the Mobility Index? The percentage of your total net worth held in assets you could access within days. Cash, quoted equities, physical gold and similar. Everything else (property, pensions, business interests) is fixed and illiquid. Most families with significant property are surprised by how low their number is. Knowing it is the starting point for improving it.

What is the Red Folder? The Red Folder is the framework in the Strategic User Manual for turning your numbers into an actual family plan. It covers what your family would need to know and do if circumstances changed suddenly. Where assets are held, who the advisers are, what the trigger points are for action, and how to ensure the people who matter can access what they need. It is the part of the system that most people say they wished they'd had years earlier.

Is this financial advice? No. Family Wealth Safeguard is an analytical and planning tool. It helps you understand what you own, what it's genuinely worth and how accessible it is. It does not tell you what to buy, sell or do with your assets. Always consult a qualified financial adviser before making investment or disposal decisions.

What's your refund policy? Because each copy is personalised and prepared individually, we're unable to offer refunds once your files have been delivered. If there is any technical problem with a file, we'll fix it immediately. If you have questions before purchasing, email hello@familywealthsafeguard.com.

What if I need help using the system? Reply to your delivery email. You'll get a response from a real person. There are no automated responses and no noreply addresses.

Can I share it with my family? The licence covers personal use within your household. It is not licensed for redistribution, sharing outside your household, or use in a professional advisory context.

Is my financial data safe? The system runs entirely on your own device. Nothing you enter is transmitted anywhere or stored on any server. We have no access to your financial information at any point.

Will there be updates? Yes. The system is reviewed periodically - tax rates, allowances and currency coverage are updated as needed, and the broader context sections of the manual are refreshed to reflect significant changes in the economic and geopolitical environment. Purchasers will be notified when meaningful updates are available.